Help request: Obtaining Toyota assistance for replacing a bad combination meter

Discussion in 'Gen 2 Prius Main Forum' started by peftypeftypeftypefty, Jun 23, 2026 at 12:21 PM.

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  1. peftypeftypeftypefty

    peftypeftypeftypefty Junior Member

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    Hey all, I'm interested in help on next steps in pursuit of Toyota National's assistance with replacing a bad combination meter on a 2006 Prius with 300k+ miles. I've followed the advice on other posts, making sure Toyota heard me say that having no dashboard is a clear safety issue and that I never received any letter back in 2013 about getting the combination meter replaced. However, my request through the Toyota Brand Engagement Center was denied, and Toyota is claiming that there is no appeal process for that decision. The basis for their decision apparently was
    - Mileage is too high
    - Gaps in Toyota service record

    To me these are both relevant justifications when it comes to other car issues but BS when it comes to a known bad combination meter. Can anyone who has succeeded at obtaining assistance for this issue offer advice on a best next step from here?
     
    #1 peftypeftypeftypefty, Jun 23, 2026 at 12:21 PM
  2. PriusCamper

    PriusCamper Senior Member

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    #2 PriusCamper, Jun 23, 2026 at 6:51 PM
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  3. bisco

    bisco cookie crumbler

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    #3 bisco, Jun 24, 2026 at 2:00 PM
  4. bisco

    bisco cookie crumbler

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    I don't see anyone who got warranty after 9 years. these things are decided by NHTSA
     
    #4 bisco, Jun 24, 2026 at 2:01 PM
  5. qmanqman

    qmanqman Active Member

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    You're right those are not good reasons for denying you and I have nothing to offer except what I did myself.

    I found a local PC repair shop here in town. I removed the combo meter from the dash, took it to him and showed him the 3 capacitors I wanted replaced. He ordered the capacitor (total about $13) and installed them for a bench fee of $20. I was back in business for $35.
     
    #5 qmanqman, Jun 25, 2026 at 4:52 PM
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  6. Tombukt2

    Tombukt2 Senior Member

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    There is no inherent danger from not having the display lit up in you viewing it that's all in one's mind . I've driven a unit years without display . And what of other than the excuse of not knowing gas level ? About it . You cannot judge speed ? Not really a safety issue follow others that are capable of seeing speed. Yes and 300K miles and a vin with no service history hardly is a perfect candidate for Toyota not doing what you're asking . You're not an ideal candidate for that kind of thing you don't have your car serviced very regularly and you drive them to ridiculously high mileages? That's same story I get a driver license office . I could never consciously sign for you to have a driver's license sir you've been driving 43 years without a driver's license yes sir and I drive very good to don't I ?
     
    #6 Tombukt2, Jun 26, 2026 at 4:38 PM
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