1. Attachments are working again! Check out this thread for more details and to report any other bugs.

2019 Prime Hatch Stuck Closed

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by dnsobel, Apr 24, 2021.

  1. dnsobel

    dnsobel New Member

    Joined:
    Apr 24, 2021
    1
    0
    0
    Location:
    California
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Plus
    This afternoon the rear door (hatch, trunk) on our 2017 Prius Prime decided it no longer wanted to open. With all doors unlocked, I push the rubber button on the outside of the trunk, above the rear license plate (which worked for years, up until today), and hear a faint noise like it's trying to open the hatch, but it won't open. Per the Owner's Manual, I tried pushing the little black lever down (marked with the red arrow in the image) using a screwdriver and it moves easily, but doesn't unstuck the rear door. When the rubber button is pushed from the outside, the little black lever (marked with the red arrow) moves down, but the trunk still won't open.

    Any thoughts on what might be going on? I tried searching the forums and didn't see anything that spoke to this issue, but sorry if I missed something.

    Thanks in advance for any insight.

    upload_2021-4-24_20-25-29.png
     
    #1 dnsobel, Apr 24, 2021
  2. jerrymildred

    jerrymildred Senior Member

    Joined:
    Oct 28, 2016
    11,491
    14,100
    0
    Location:
    Tampa, FL
    Vehicle:
    2017 Prius
    Model:
    Two
    I just looked at mine. It looks to me like yours is partly unlatched. Maybe something got caught in there. My wife got a piece of cloth caught in the latch on her Gen 2. I had to hold the release and push mighty hard on the inside of the hatch to get it to let go.
     
    #2 jerrymildred, Apr 25, 2021
    pghyndman likes this.
  3. pghyndman

    pghyndman Active Member

    Joined:
    Dec 27, 2018
    498
    464
    0
    Location:
    CT shoreline
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    I had a similar experience a while back and, as in Jerry's case, the edge of a movers blanket was preventing the hatch from fully closing by an almost undetectable amount. Pushing down on the hatch allowed it to complete its cycle, fully latch and then release.
     
    #3 pghyndman, Apr 25, 2021
    jerrymildred likes this.
  4. JohnPrius3005

    JohnPrius3005 Active Member

    Joined:
    Feb 4, 2021
    400
    217
    0
    Location:
    California and Hawaii
    Vehicle:
    2004 Prius
    Model:
    II
    My experience has been that I move the latch - which you indicated you did with a screw driver - but you have to push on the glass of the hatch with your back, or have someone lift the hatch from outside, to actually get the latch to disengage.
     
    #4 JohnPrius3005, Apr 25, 2021
    Shaunius likes this.
  5. Shaunius

    Shaunius Junior Member

    Joined:
    Jan 26, 2018
    91
    24
    1
    Location:
    City of Angeles
    Vehicle:
    2009 Prius
    Model:
    Base
    Stil having this issue nothing in way
     
    #5 Shaunius, Aug 10, 2022
(You must log in or sign up to post here.)