2020 Prius Prime Limited - Screen Rebooting Issue

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by Davids2020PriusPrime, May 30, 2021.

  1. Davids2020PriusPrime

    Davids2020PriusPrime Junior Member

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    Hello all, my 2020 Prius Prime will be 1 year old in July, and I've been having the screen reboot issue occur since about 1 month after i purchased it. Because of covid and not driving that much, I've not really given it much thought, but it is annoying. It usually will happen within the first 5 minutes of starting the car and driving.

    Over the past year I'd estimate it's done it about 10-20% of the time I've driven the car, which hasn't been that often.

    I tried swapping out the usb cord with another one, and I'm using an iphone 11 pro. This did not stop the issue from occuring. I'm not sure if its an iphone app issue, I use Apple Car Play, which has been buggy lately as well. The only app I use when it is occuring is possibly Waze. Not sure how to document this but I will need to pay closer attention.

    I wanted to post this in case this is becoming a common issue/complaint among Prime users.
    Thanks.
    David
     
  2. bisco

    bisco cookie crumbler

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    search here, there are a few threads
     
  3. jerrymildred

    jerrymildred Senior Member

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    If you have the phone connected to the car by bluetooth and also plug it into the USB data port, that will cause reboots from what I've read. I never plug mine into the data port so don't have first hand experience with that.

    If that's not the case, then it's a warranty issue.
     
  4. GSK

    GSK Member

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    it has nothing to do with any phone, I don't know why that legend still persists. At least for me, it happened with my 2020 Limited no matter what phone was connected, either my Android or iPhone (my work phone). I tried every combination, as one phone connected by Bluetooth as both phone and audio player, then the other phone, then one phone connected as phone and the other as audio, then the reverse. The reboot continued in every case. I even tried completely deleting both phones from the car and having no phone, and it still happened.
    I had never connected either phone with a USB cable, it was always Bluetooth, so it doesn't seem that a USB connection is involved either.
     
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  5. jerrymildred

    jerrymildred Senior Member

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    Perhaps because it has happened to other people? I don't know for sure because my screen has never done that. But just because one person's flat tire was cause by a puncture doesn't mean someone else's couldn't have been a bad Schrader valve. Most problems have multiple possible causes. At least for you, the screen reboots had nothing to do with any phone.

    That's why I said that if it's not the phone connection then it's a warranty issue.
     
    Davids2020PriusPrime likes this.
  6. Dennis_MA

    Dennis_MA Member

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    Strange. Mostly mine reboots when I don't have my phone directly connected. Usually in the first two to three minutes of driving. The dealer looked at it once and could not find anything. I have a service due in August, I will mention it again.
     
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  7. Mendel Leisk

    Mendel Leisk Sand Pounder

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    Toyota and it’s customers seem to have come to an uncomfortable but inescapable equilibrium.

    I’m just glad our 2010 CDN Touring doesn’t even HAVE a $!?*#%! screen.
     
  8. Hicksite

    Hicksite Member

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    I have had a 2020 Prime Limited for 18 months and have never had a screen reboot problem. (Now I’ve jinxed it!)

    I have had occasional issues with Apple Car Play but most of the time it works fine.
     
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  9. Tickwood

    Tickwood Active Member

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    My 2020 P Limited reboots once every two moths or so. Phone does NOT seem to be related.
     
  10. P.Neophyte

    P.Neophyte Junior Member

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    2020 Prime XLE-- I have the exact same symptoms within the first two to three minutes of driving. Any resolution?
     
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