Battery Question

Alas this is a much more complicated issue than you seem to think.
You NEED to find a shop that has experience and the equipment to work on hybrids.

Sometimes this is caused by the little 12 V battery failing......but at 10 years old, it could go either way.
And in some states, you would be right on the line for the "hybrid system" warranty.

I think it would be best to have a dealer look at it......and ask about the warranty.

P.S. Once you start a thread about a problem in a forum like this, it is MUCH better to continue the first one you started........rather than shotgun the story all over the place so it's hard to connect.

 

welcome! how many miles on her?

if it is the hybrid battery, it just means one of the cells has slipped over the parameters that toyota has set in the computers. it isn't usually a catastrophic event, but a slow gradual decline, the triangle just being the first warning sign that it's time to get it analyzed and consider your options before it's too late.

 

New York gets its standards from the California Air Resources Board, so your hybrid battery is covered for 10 years or 150,000 miles, whichever comes first. Since you have a 2007 model and it's currently 2017, it would depend on your car's date of manufacture to determine whether you are still under warranty or not.

However, I'd also like to point out that a red triangle can mean many things, and you may be jumping to conclusions by assuming it's a hybrid battery problem.

 

The 2014 list of CARB States in the US | PriusChat
Assuming your car was originally sold in a CARB state and is currently registered in a CARB state, (NY is both) then you have the 150,000 mile/10 year CARB warranty.

If it is slightly out of warranty you can ask Toyota USA (not the dealer) for a good will extension.

Contact Us | Contact Toyota

 

Your call, but I would wait and see.

Assuming it turns out to be battery problem, for sure ask at the dealership regarding "good will extension". You might for example get 50% of the costs compensated.

Do try to get a record of the codes, and post here.

 

if it is the battery, ask the dealership to contact toyota for the goodwill warranty.
it's 10 years from the first registration (put in service), not manufacturing date.

 

probably with your dmv, but you can try registering you vin on the toyota owners sight and see what it shows.

 

Make that "date of first use", usually that is the first sale date.

And.....given the VIN, any Toyota dealer should be able to look it up and see exactly what your warranty status is.

 

alabama is not carb, 8/100.

 

Toyota shut the discussion right down, no 50/50 offer, something similar?

There's a thread here somewhere, about just this: how owners a bit out-of-warranty have faired, what deals they've got. There have been a lot of 50/50 deals IIRC.

 

There may be a number of factors involved in their decision, some of them we wouldn't know as consumers.
1. Are you a regular customer of the dealership for repairs, service, other car purchases? They may not see you as worth the gamble financially.
2. Toyota personnel may have gotten the word from management that they were giving away these "goodwill warranty" repairs too generously and need to cut the number down.
3. Now that some dealerships are now offering refurbished batteries at a lower price than a new one they know you now have a cheaper repair option through them than before.
4. The person at the other end of the phone at Toyota was having a bad day or new trying to impress management with adherence to company lines and company profit.

I'd definitely contact Toyota again, hopefully getting someone else who will help with getting some kind of a discount on the repair. Especially if you are a regular customer of their service departments.