Misaligned rear hatch

Actually, we had someone here who had the same problem. Rain was getting into the back. I'll check the thread for you later. Got to go now.

 

Why did the dealer not keep your car (and schedule work) as soon as the misalignment was confirmed by the Rep? Did they give you any reason for this delay?

I hate to sound negative, but there does seem to be quite a few issues being reported about the new Prime. Many on this website. Very disappointing. Has the build quality of Toyota started to slip?

 

In all honesty, the couple times I called Toyota Corporate in the past to report dissatisfaction with a dealer, they just told me that "dealers are an independent business" and Toyota has no control over them. But she was very polite when telling me that.

Sorry to hear about your problem. Is there another dealer you can visit?

 

Is water getting in when it rains?

 

why don't you schedule an appt with service and take it in?

 

May I suggest taking this to another dealer, if that is an option in your area? Sometimes, a competing dealer would be interested in your satisfaction by being your hero to gain future business.

 

Ah choo, Ah Troll

 

Just out of curiosity, is the back door on your car within the standard ranges (see below) from the Repair Manual (RM32D0U, available by subscription to techinfo.toyota.com), in the section Vehicle Exterior: Door/Hatch: Back Door: Adjustment?

 

This is likely to keep the Toyota's production costs down for the carbon fiber hatch and curvy glass. It can also be to keep hatch production from slowing car production. That occurred early on.

 

What research did you do prior to purchase?

Did you look at other Toyota vehicles in the same pricing category to establish a realistic expectation?

Prime is a mainstream offering, not a Lexus. So, it won't be perfect. It will outclass some of the competition though. Check out what some of the other automakers deliver. You're in for a surprise. Getting a CFRP hatch with curved-glass is amazing for that price.