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Remote start issues?

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by Babiebuggie, Feb 24, 2017.

  1. Babiebuggie

    Babiebuggie New Member

    Joined:
    Dec 26, 2016
    26
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    Location:
    Denver
    Vehicle:
    Other Electric Vehicle
    Model:
    ----USA----
    Anyone have issues with remote climate in the entune app? It never works. It times out every time. The car doors are locked. I will ask the dealer Monday but thought I'd check here first. Ideas?
     
    #1 Babiebuggie, Feb 24, 2017
  2. Lee Jay

    Lee Jay Senior Member

    Joined:
    Jun 25, 2009
    5,850
    4,018
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    Location:
    Westminster, Colorado
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    A whole bunch of people had to call Toyota Safety Connect (and/or Entune) support to get them to fix the problem on the back end.
     
    #2 Lee Jay, Feb 24, 2017
  3. koryliss

    koryliss Junior Member

    Joined:
    Dec 31, 2016
    14
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    Location:
    Zion Crossroads, VA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    The remote climate system works fine but occasionally I have gotten "timed out" error msg in the app ..... yet when I get to the car the climate system is running as it should. Perhaps this was resolved in the Entune update that was released a few days ago.
     
    #3 koryliss, Feb 24, 2017
  4. Dmitriy Sokol

    Dmitriy Sokol Active Member

    Joined:
    Jan 11, 2017
    112
    108
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    Location:
    Annapolis, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    It works most of the time. I think it depends on a cell signal (Primes rely on the Verizon network, if memory serves me). I can't get the remote climate to start when the car is sitting in my garage. Ever. Although it will let me check a charging status for some reason. Everywhere else it works fine.


    iPhone ?
     
    #4 Dmitriy Sokol, Feb 24, 2017
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