Safelite glass repair question

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by prius4-me, Nov 21, 2018.

  1. prius4-me

    prius4-me Junior Member

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    This question pertains to the rear driver side window. The window broke recently due to a break-in by a criminal who also damaged the edge of the roof and top of the door frame. So Safelite came out and replaced the broken window. The body work will be done at a later date. During the window glass repair visit various problems arose and finally the tech had to call for help. Another tech arrived and I watched how he resolved the problem. The first tech could not install the metal bar that grips the bottom of the window so the the internal mechanism has a place to grab to raise and lower the window. It is a U-shaped bar that slides onto the bottom edge of the window. However, the tech could not get it to go onto the bottom edge of the window. The superstar tech that arrived resolved this issue by holding the window on edge and pounding the bar onto the window edge with a mallet or hammer. It required quite some effort but eventually he got the bar into position and left the site so the first tech completed the repair. The window now operates just fine except when closing, the final sound is softer than the window on the passenger side. So I measured the thickness of the glass and the new window is a few thousandths thicker than the passenger side rear window. OK. So now the question. Will the added gripping pressure of the bottom metal bar due to the slightly thicker glass cause the window to fracture at some point down the road? Is this a glass failure waiting to happen? What say you, Priuschat?
     
  2. bisco

    bisco cookie crumbler

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    that's a tough call. why not contact safelite corporate and ask why the glass is thicker? is this an insurance job?
    i hate seeing jobs done with a hammer, except nailing.
     
  3. prius4-me

    prius4-me Junior Member

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    Yes, an insurance job. So I emailed the glass manufacturer (Auto Temp Inc of Batavia, OH) with the thickness question.
     
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  4. bisco

    bisco cookie crumbler

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    good idea. i would have a talk with your insurance agent as well.
     
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  5. prius4-me

    prius4-me Junior Member

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    Yes, I will definitely bring it up with my claims handler. Especially since today I noticed the replacement non-OEM glass appears wavy from the outside. The other side OEM windows front and rear do not appear wavy. Since my policy does not require that I accept non-OEM parts, this window glass may have to be replaced. I am not opposed to non-OEM parts if they are equivalent. This glass does not seem equivalent.
     
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  6. bisco

    bisco cookie crumbler

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    too bad, safelite has a decent reputation around here. i'm surprised they are not using higher quality parts
     
  7. MikeDee

    MikeDee Active Member

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    OEM parts are better, especially now a days when car parts are made in China for the most part.
     
  8. prius4-me

    prius4-me Junior Member

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    Right about OEM being better. In this case, the non-OEM glass says 'Made in USA' so China can't be blamed for this one.
     
  9. 2015BlizzardPriusFour

    2015BlizzardPriusFour Active Member

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    I’ve had my windshield replaced in my smart car and ended up with a defective windshield (had a wavy section on passenger side that was kind of like a funhouse mirror) and had to fight with company to replace again. Defective glass can happen, but they should replace it. The thing that annoyed me the most was when I needed to replace the windshield on my 2nd smart car they tried to give me the same defective windshield. I figured that might happen so I asked to see the windshield before install. Took a few extra days, but they ordered one in.

    Hope they get you straightened out.
     
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